T&Cs

TERMS AND CONDITIONS – ROCKETLAND

The following terms and conditions ("Conditions of Sale") govern the sale of tickets, use of services, and participation in Rocketland --- "Us", "We" or "Rocketland". By purchasing a ticket and/or entering Rocketland, you agree to comply with these Conditions of Sale.

1. IMPORTANT NOTICE

YOUR ENTRY AND PARTICIPATION IN ROCKETLAND IS CONDITIONAL UPON YOUR ACCEPTANCE OF THESE TERMS. PLEASE READ THEM CAREFULLY.

 

2. ENTRY REQUIREMENTS & PARTICIPANT RESPONSIBILITY

  1. Supervision of Minors: All children under the age of 9 must be accompanied and directly supervised by a responsible adult (18 years and above) at all times. The adult assumes full responsibility for the child’s safety and behavior.

  2. Participant Health & Safety: All participants must be in good health and free from any medical conditions that may pose a risk during physical activities. Rocketland is not responsible for any health complications arising from participation.

  3. Prohibited Items: Sharp objects, food, drinks, and personal toys are not permitted in play areas.

  4. Appropriate Attire: No shoes are allowed, socks must be worn at all times inside the play areas. Participants should wear comfortable, non-restrictive clothing. 

  5. Behavioral Expectations: Any participant engaging in reckless or disruptive behavior may be asked to leave without a refund.

3. IMAGE & VIDEO CONSENT

  1. By entering Rocketland, you consent to the use of images and videos taken of you and your minor(s) for promotional and security purposes.

  2. CCTV is in operation for safety and crime prevention.

  3. You may withdraw consent for promotional use by contacting our staff. Images will be removed from our promotional materials where practicable.

4. TICKET TERMS & OPERATING HOURS

  1. Tickets: Each ticket grants access to Rocketland for a specified session. Tickets are valid for the date and time selected during purchase and are non-refundable and non-transferable.

  2. Changes & Cancellations: Rocketland reserves the right to modify its operating hours, close certain attractions, or cancel events for safety, maintenance, or operational reasons without prior notice. No refunds will be issued for such closures.

  3. Capacity Limits: Entry is subject to venue capacity restrictions. Advance bookings are recommended.

  4. Rescheduling Policy: Requests to reschedule tickets can be made on the spot and are subject to availability.

5. LIABILITY & INDEMNITY

  1. Participants engage in Rocketland activities at their own risk.

  2. Rocketland, its management, and staff shall not be liable for injuries, accidents, or losses incurred during participation, except where caused by gross negligence.

  3. Participants are responsible for their personal belongings. Rocketland is not liable for lost or stolen items.

  4. Participants agree to indemnify Rocketland against any claims resulting from non-compliance with these Conditions of Sale.

6. STORAGE USE

  1. Shoe racks are available on site

  2. Rocketland is not liable for loss or damage to belongings, whether due to negligence or otherwise.

7. ORDERING & PAYMENT TERMS

  1. Purchases: Orders must include accurate personal information, including name, contact details, and payment information.

  2. Payment: Payment must be completed at the time of booking using the available payment methods on our website.

  3. Confirmation: A confirmation email will be sent upon successful payment. If you do not receive confirmation within 24 hours, please contact hello@rocketlandkids.com

  4. No Cancellations: Once an order is placed and paid, it cannot be canceled or refunded.

8. PRICING & ERRORS

  1. Prices are stated in Singapore Dollars (SGD) and are subject to change without prior notice.

  2. Rocketland reserves the right to cancel bookings due to pricing errors or unavailability.

  3. If a cancellation is due to an error, a full refund will be issued.

9. WEBSITE TERMS OF USE

  1. The Rocketland website may include links to third-party websites. Rocketland is not responsible for third-party content or transactions.

  2. Website content, including images and logos, is protected by copyright and may not be used without permission.

  3. Rocketland may discontinue or limit access to the website at any time without prior notice.

10. CANCELLATION & FORCE MAJEURE

  1. Rocketland reserves the right to cancel tickets or close the venue in cases of unforeseen circumstances, including but not limited to:

    • Technical issues or maintenance

    • Government-mandated restrictions

    • Acts of nature (e.g., extreme weather, fire, flood)

    • Staff shortages due to illness

  2. In such cases, customers may reschedule their booking or receive a refund at Rocketland’s discretion. 

11. SECURITY POLICY

  1. Online transactions are conducted via a secure server. While we take reasonable precautions, we cannot guarantee absolute security for transmitted data.

  2. Any personal information collected is handled in accordance with our Privacy Policy.

12. GENERAL PROVISIONS

  1. Any provision found to be illegal or unenforceable shall not affect the validity of the remaining terms.

  2. These Conditions of Sale shall be governed by the laws of Singapore, with disputes subject to the exclusive jurisdiction of Singapore courts.

For any inquiries, contact us at hello@rocketlandkids.com or visit www.rocketlandkids.com